Counterfeit Policy

Last updated: June 17, 2026

1. Zero Tolerance

MallPlus has a zero-tolerance policy for counterfeit products.

All sellers on MallPlus are verified official stores, ensuring 100% authentic products.

2. Reporting Counterfeits

If you suspect that a product is counterfeit, please report it immediately through the product page or contact customer support.

We will investigate all reports and take appropriate action, including removing the listing and suspending the seller if necessary.

3. Buyer Protection

If you receive a counterfeit product, you are entitled to a full refund under our MallPlus Guarantee.

We will assist in the return process and ensure you receive a refund or authentic replacement.

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